Privacy Notice

SARADAR Bank takes the protection of your privacy very seriously. It is equally important to us that you understand how we handle the information. We will only use your personal information to deliver the products and services you have requested from us, and to meet our legal responsibilities under the applicable laws and regulations namely (General Data Protection Regulation EU2016/679 - GDPR).

By accessing, browsing or using our internet-facing applications, you expressly acknowledge that you have read, understand and agree to all the terms of this Privacy Notice, as outlined here and as it may be modified by SARADAR Bank from time to time without prior notice. If you do not agree to all these terms, please do not browse or our internet-facing applications.

How do we collect information from you?

We collect information through our internet-facing applications on visitors and actual and potential employees, employee family members, customers, vendors, contractors, and others who have or are seeking a relationship with SARADAR Bank. For visitors to our internet-facing applications we may require you to provide specific information about yourself when you engage in certain activities.

Although it is optional for you to disclose the requested information, you must do so in order to engage in certain activities on our internet-facing applications or maintain a relationship with us (employment, registration, online banking, customer satisfaction, mobile banking, online onboarding, etc.).

If you send information to SARADAR Bank you explicitly consent to storage, destruction, processing, disclosure, and/or any other use of your information by SARADAR Bank or its third-party service providers.

We may also acquire certain information about you from a "cookie" and from your IP/Internet address. Cookies are small pieces of information that are stored by your web browser on your computer's hard drive and allow us to serve you faster and with better quality. Please refer to our cookie policy.

What type of information do we collect from you?

The personal information we collect from you will vary depending on which products or services you engage us to deliver. The personal information we collect might including the following, but not limited to:

Identification data such as your first and last name, email address, postal address, phone number, and other similar contact data, date and place of birth, gender, and country;

Business contact information such as employer name, job function, job title, department, employer size and locations and tax residency;

Contractual information such as any information allowing us to perform our contractual duties and banking services; and

Technical information about your device for security purposes such as your IP address or operating system.

How is your information used?

In general terms, and depending on which products or services you engage us to deliver, as part of providing our agreed services we may use your information to:

Contact you by post, email or telephone

Verify your identity where this is required

Update our records about you

Understand your needs and how they may be met

Maintain our records in accordance with applicable legal and regulatory obligations

Process financial transactions

Prevent and detect crime, fraud or corruption

Prevent and detect cyber attacks

Provide you with smooth, efficient, customized services

To provide you with better customer support

To analyse your usage of our website

To provide employee benefits (compensation, health, insurance, etc.)

How long we will keep your personal data?

We will retain your personal data:

For as long as it is necessary for the purpose or purposes for which it was intended;

For the purposes of performing or fulfilling a contractual obligation with you or the organization that you represent and, therefore, legitimate business purposes; and

For as long as required or permitted by law.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. Any staff with access to your information have a duty of confidentiality under the ethical standards that this firm is required to follow.

Third Party Service Providers working on our behalf

We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf, for example to process payroll or basic bookkeeping. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.

Please be assured that we will not release your information to third parties unless you have requested that we do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention and detection of crime, fraud or corruption.

How you can access and update your information

Keeping your information up to date and accurate is important to us. We commit to regularly review and correct where necessary, the information that we hold about you. If any of your information changes, please email or write to us, or call us using the ‘Contact information’ noted below. You have the right to ask for a copy of the information SARADAR Bank holds about you.

Security of your personal information

Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given, or where you have chosen, a password which enables you to access information, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Your data will usually be processed in our offices in Lebanon. We take the security of your data seriously and so all our systems have appropriate security in place that complies with all applicable legislative and regulatory requirements.

Parents and children

Children (persons under age 18) are not eligible to use our services.
If you are a parent or guardian, please make every effort to guard your children's privacy.
If you are under the age of 18, please do not send us any information about yourself.

Your choices

We may occasionally contact you by post / email / telephone with details of any changes in legal and regulatory requirements or other developments that may be relevant to your affairs and, where applicable, how we may assist you further. If you do not wish to receive such information from us, please let us know by contacting us as indicated under ‘Contact information’ below.

Your rights

Access to your information: You have the right to request a copy of the personal information about you that we hold.

Correcting your information: We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information: You have the right to ask us to delete personal information about you where:

You consider that we no longer require the information for the purposes for which it was obtained

You have validly objected to our use of your personal information - see ‘Objecting to how we may use your information’ below

Our use of your personal information is contrary to law or our other legal obligations

Objecting to how we may use your information: Where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue. You have the right at any time to require us to stop using your personal information for direct marketing purposes.

Please contact us in any of the ways set out in ‘Contact information’ below if you wish to exercise any of these rights.

Withdrawing consent to use your information: Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Changes to our privacy notice

SARADAR Bank reserve the right to change, supplement, or amend this notice at any time; in such case, this will be notified through our internet-facing applications and/or any other methods permitted by applicable law.

Contact information and complaints

For questions, comments and requests regarding this Privacy Notice or your personal data, please send us an email to “privacy@saradarbank.com” or you can also log a written complaint in any of our branches, or by addressing us to the “Customer Protection Unit”.