Privacy Policy

Introduction

This Privacy Policy explains how Saradar Bank ("we", "us", "our") collects, uses, discloses, and protects information when you use our mobile application and related services. We designed this page to be concise and readable. If you need more detail, contact us at the email below.

Information we collect

• Account information: name, email, phone number and other details you provide to open or manage your account.
• Usage data: app activity, logs, feature usage, crash reports and performance metrics.
• Device data: device model, operating system, identifiers and mobile network information.
• Location data: when you enable location features, we may collect approximate or precise location information.
• Transactional data: information about payments, transfers, balances and other banking transactions you perform using the app.

How we use your information

We use the information we collect for purposes including:

1. Providing, maintaining and improving the app and its features.
2. Processing transactions, authenticating users and preventing fraud.
3. Personalizing your experience and delivering customer support.
4. Complying with legal and regulatory obligations.

Legal bases for processing

Where applicable, we rely on consent, performance of a contract, legitimate interests, and compliance with legal obligations to process personal data.

Sharing and disclosure

We may share information with:

• Service providers who perform services on our behalf (payment processors, analytics, hosting).
• Regulatory authorities, courts or law enforcement when required by law or to respond to legal process.
• Other entities as part of a corporate transaction (merger, acquisition), with appropriate protections.

Third-party services and analytics

We use trusted third-party services for analytics and performance monitoring. These providers collect limited data necessary to operate and analyze the app. We require vendors to protect data and use it only for the agreed purposes.

Security

We implement administrative, technical and physical measures to protect your information. No system is 100% secure; if a breach occurs we will follow applicable laws and notify affected users where required.

Data retention

We retain personal data only as long as necessary to provide services, meet legal obligations, resolve disputes and enforce agreements. When data is no longer needed we delete or anonymize it.

Your rights

Depending on your jurisdiction, you may have rights including access, correction, deletion, portability, restriction of processing and to object. To exercise your rights, contact us using the details below. We'll verify requests and respond within applicable timeframes.

Children

Our services are not intended for children under the applicable minimum age. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take steps to delete it.

International transfers

Your information may be transferred to, stored, and processed in countries other than your own. We take steps to ensure appropriate protections for international transfers, such as standard contractual clauses or other safeguards where required.

Changes to this policy

We may update this Privacy Policy occasionally. We will post the updated policy with a revised "Last updated" date. For material changes we will provide more prominent notice where required.

Contact

If you have questions or wish to exercise your rights, contact our Data Protection Officer: